If your computer doesn't recognize your connected device, you might see an unknown error or a '0xE' error. If you do, follow these steps and try to connect your device again after each step:

TV Home Media 3 is a great program for connecting your TV and computer, but it has one big flaw, it is not compatible with Windows 8.

1. Make sure that your iOS or iPadOS device is unlocked and on the Home screen.
2. Check that you have the latest software on your Mac or Windows PC. If you're using iTunes, make sure you have the latest version.
3. Make sure that your device is turned on.
4. If you see a Trust this Computer alert, unlock your device and tap Trust.
5. Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
6. Restart your computer.
7. Restart your device:
8. Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.
   

For more help, follow the steps below for your Mac or Windows PC.

* Learn how to connect iPad Pro (11-inch) or iPad Pro 12.9-inch (3rd generation) to your computer.

If you use a Mac

1. Connect your iOS or iPadOS device and make sure that it's unlocked and on the Home screen.
2. On your Mac, hold down the Option key, click the Apple menu, and choose System Information or System Report.
3. From the list on the left, select USB.
4. If you see your iPhone, iPad, or iPod under USB Device Tree, get the latest macOS or install the latest updates. If you don't see your device or still need help, contact Apple Support.
   

If you use a Windows PC

The steps differ depending on if you downloaded iTunes from the Microsoft Store or from Apple.

If you downloaded iTunes from the Microsoft Store

Follow these steps to reinstall the Apple Mobile Device USB driver:

1. Disconnect your device from your computer.
2. Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
3. Click and hold (or right-click) the Start button, then choose Device Manager.
4. Locate and expand the Portable Devices section.
   
5. Look for your connected device (such as Apple iPhone), then right-click on the device name and choose Update driver.
   
6. Select 'Search automatically for updated driver software.'
7. After the software installs, go to Settings > Update & Security > Windows Update and verify that no other updates are available.
8. Open iTunes.

If you downloaded iTunes from Apple

Follow these steps to reinstall the Apple Mobile Device USB driver:

1. Disconnect your device from your computer.
2. Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
3. Press the Windows and R key on your keyboard to open the Run command.
4. In the Run window, enter:
   %ProgramFiles%Common FilesAppleMobile Device SupportDrivers
5. Click OK.
6. Right-click on the usbaapl64.inf or usbaapl.inf file and choose Install.
   You might see other files that start with usbaapl64 or usbaapl. Make sure to install the file that ends in .inf. If you’re not sure which file to install, right-click a blank area in the File Explorer Window, click View, then click Details to find the correct file type. You want to install the Setup Information file.
7. Disconnect your device from your computer, then restart your computer.
8. Reconnect your device and open iTunes.

If your device still isn't recognized

Check Device Manager to see if the Apple Mobile Device USB driver is installed. Follow these steps to open Device Manager:

1. Press the Windows and R key on your keyboard to open the Run command.
2. In the Run window, enter devmgmt.msc, then click OK. Device Manager should open.
3. Locate and expand the Universal Serial Bus controllers section.
4. Look for the Apple Mobile Device USB driver.
   

If you don't see the Apple Mobile Device USB Driver or you see Unknown Device:

• Connect your device to your computer with a different USB cable.
• Connect your device to a different computer. If you have the same issue on another computer, contact Apple Support.

If you see the Apple Mobile Device USB driver with an error symbol:

If you see , , or next to the Apple Mobile Device USB driver, follow these steps:

1. Restart the Apple Mobile Device Service.
2. Check for and resolve issues with third-party security software, then restart your computer.
3. Try to install the usbaapl64.inf or usbaapl.inf file again.

Are you getting error messages 'Setup could not detect your product', TV Tuner not available' or 'Unable to locate capture filter' after Windows 10 installed an update?

This is a known 'feature' of the new release of Windows 10, related to video cameras but also affecting TV tuners and video recorders.

The latest versions of WinTV v10, v8.5, WinTV v8 and Hauppauge Capture automatically update the Windows 10 drivers to fix this error message. If you need to manually fix this, click here.

Questions or problems? Please contact Hauppauge support at: techsupport@hauppauge.com

• Prodinfo: get information on your Hauppauge TV tuner

  Like Windows 95 and Windows 98 it used the same hybrid 16/32 bit kernel that ran on top of a bundled version of DOS (MS-DOS 8.0). Windows ME was often criticized for its poor stability. Microsoft had made numerous internal changes at the device driver level. However with the news that this architecture was at an end.

  Prodinfo.exe is a program you can run which will extract information about the WinTV product you have installed such as model and serial number, MAC address, revision, and features which can be used to identify the exact model of your product. The driver for the device must be installed in order to run Prodinfo.exe

• HCWClear: remove the Hauppauge driver and applications from your PC

  HCWCLEAR.exe is a program you run to remove all driver and files that were installed with the installation of the WinTV program.

• Digital Signal Monitor: displays the relative strength of the digital signal on the channel you are tuned to

  The Signal Monitor is a handy tool which can be used to either adjust your digital TV antenna, or when used with digital cable TV, to know if your digital signal is too weak to receive a signal without distortion.

• Rescan for TV channels

Windows 10 requires special drivers to avoid errors during the Hauppauge product installation.

The latest versions of WinTV v10, 8.5 and WinTV v8 and Hauppauge Capture include these drivers. But if you are looking just for the Windows 10 driver, these are updated drivers which can be used with Windows 10.

North America products

• WinTV-quadHD PCIe, WinTV-HVR-1265, WinTV-HVR-1250, WinTV-HVR-1260
• HD PVR 2 (all models)

European products

How to find the product code of your Hauppauge product:

Hauppauge product codes on WinTV internal boards are normally found on the TV tuner. This is a five digit number normally followed by a revision (REV). You need to look at the first two numbers to determine the product type. The other numbers are related to the accessories which are on the product.

On the MediaMVP, WinTV-USB and other 'boxes', the product code is normally on a label on the bottom of the case.

72301, 65301 111XXX WinTV-HVR-850
72001 WinTV-HVR-950Q
65XXX WinTV-HVR-950
1111XX WinTV-Analog Stick
67XXX WinTV-HVR-1150
22XXX, 79XXX, 118xxx WinTV-HVR-1250, -1260, -1265
723x WinTV-HVR-1260 (HP)
77XXX WinTV-HVR-1500
74XXX WinTV-HVR-1600
78XXX WinTV-HVR-1800
85XXX WinTV-HVR-1850
75XXX WinTV-HVR-1950
88XXX WinTV-HVR-2250
23XXX WinTV-PVR-500
26XXX, 25XXX WinTV-PVR-150
28XXX WinTV-PVR-160
29XXX, 24XXX WinTV-PVR-USB2
48XXX WinTV-PVR-250/350
32XXX WinTV-PVR-250
30XXX WinTV-PVR-250
122XXX USB-Live2
131201 Colossus

878 or 848 based WinTV boards:
37XXX
38XXX
44XXX
56XXX
58XXX
60XXX
61XXX
62XXX
64XXX

34XXX 88X based WinTV boards

86XXX MediaMVP

110XXX MediaMVP-HD

49XXX HD PVR

Hauppauge has a new SDK available for .NET applications. The SDK simplifies the development of TV applications in .NET. The SDK makes it easy for applications to perform functions like querying the available channels, start watching a channel in an application supplied window, pause/play, adjust volume, display OSD graphics, record live tv to a file, etc.

The SDK is provided under NDA and can be requested at techsupport@hauppauge.com or sdk@hauppauge.co.uk